Terms and Conditions

Does eSolar center accept phone or email orders?

Yes we do! Add items to your shopping cart normally and print it out. You can e-mail or call in the order and we'll confirm your order either by e-mail or telephone. You can call us at (949) 636-6991 and we can help you determine what system or components will be right for you. Please take a look at our informative pages in the Learning Center section before calling those will help you get acquainted with what we sell so you'll be ready to discuss your system .

I think I may have accidentally placed a duplicate order, what do I do?

Usually, our customer service department will automatically cancel the duplicate order, and you can see this in the status of your order details in your account My Account page. However, if you have any questions please call us at (949) 636-6991 or e-mail us to support@eSolarCenter.com .

I think I may have accidentally placed a duplicate order, what do I do?

How long will my order take to process and ship?

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department. Items shipping ground will normally take 5-7 business days. Over-sized heavy items such as large solar panels and Inverters must be shipped via freight service.

How do I know if my order is in stock?

If any of the items in your order are not in stock our Customer Care department will notify you by telephone or email. In most cases, these items are on order from the manufacturers. When we receive the product, we notify you via e-mail and ship it to you promptly. Backordered products usually come into stock within 1 to 4 weeks but can occasionally take longer. If your order is not ready to ship within 1 week we will send an update via e-mail.

Can I change or cancel an order I've already placed?

Orders are processed quickly so it's important to get in touch with our customer care department as soon as possible. Cancellation Policy - Any paid and processed Order cancelled prior to shipment is subject to a 5% cancellation fee. If order has shipped the Merchandise Return Policy applies.

Does eSolar center accept orders outside of the United States?

All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via PayPal, wire transfer or certified check. Just leave a note on the order to which method of payment you prefer. (Our online system will only accept PayPal as an option, however the note you leave and correspondence during processing will ensure payment by your preferred method)

What is the warranty policy for eSolar center?

All of eSolar center's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service Please contact the manufacturer’s customer service number to obtain warranty repair service. Check the manual or instructions that accompanied your product for updated information. Most manufacturers’ require the following information:

Serial number of the item
Purchase date
Warning, Error or Panel Fault Message
Description of the problem

Please contact the eSolar center Customer Care for Manufacturer's contact information.

How do I check the status of my order?

For all orders placed on OC Sunny's web site, you can check the status of your order by logging into your account. Click the My Placed Order link. This will show you all the orders you have placed online and the current status of your order. Click on the order number to get more details. To check the status of any order, online or phone, please contact Customer Care.

What is the return policy for eSolar center?

No returns will be accepted without prior authorization and must include the RMA number. Any product that will returned must be brand new, in excellent condition and packaged in the original manufacturer’s carton with all corresponding hardware and documentation. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at eSolar center within 30 days of delivery. Shipping charges will not be refunded, unless, an error was made by eSolar center in shipping. Before returning an item, you must have a Return Material Authorization (RMA) number. To obtain an RMA number, email Customer Service at:Customer Care. All returns are subject to a 15% restocking fee. Because of the customization involved, trackers and mounts are non-returnable. Returns for refurbished equipment will not be accepted and should be processed through the manufacturer directly. Most refurbished equipment carries a manufacturer's warranty. No returns will be accepted on installed items. No returns will be accepted beyond 30 days of original delivery. The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at eSolar center within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: support@eSolarCenter.com

I received a damaged item, what do I do?

Although most shipments are received in perfect condition, please carefully inspect all packages for damage. If damage is visible, reject the shipment, be sure the driver notates the damage and contact eSolarCenter.com within 24 hours. Please call Customer Care at (949) 636-6991 or write support@eSolarCenter.com to initiate a claim. We will file a damage claim with the shipper and ship a replacement as soon as possible. You will not be charged any additional shipping or handling fees for replacement shipments. All of eSolar center's products are covered by the original manufacturer's warranty. If you need help getting in touch with the manufacturer or aren't sure what your warranty limitations are, you can read our returns information. If that doesn't answer your questions, please contact our customer service department.

How does eSolar center credit me for a return?

For Credit Card Orders - Your credit card will be credited the amount of the purchase, less shipping charges and restocking fees, within 3 days of receipt of the returned merchandise.

For Orders Paid by Check - A refund check will be sent to the billing address for the amount of the purchase, less shipping charges and restocking fees, within 1-2 weeks of receipt of the returned merchandise. The value and cost of replacing any items missing (e.g. parts, manuals, etc.) will be deducted from the refund. Returns must be shipped with prepaid freight and insured via the carrier of you choice to arrive back at eSolarCenter.com within 30 days of delivery. If you have any questions regarding our return policy, please email Customer Service at: support@eSolarCenter.com

Where is my shipment?

For questions about your shipments, estimated delivery times, tracking information, and order confirmation, please email Customer Care at support@eSolarCenter.com or call (949) 636-6991 to discuss the status of your shipment!

How long does it take to ship my order?

Orders are usually processed within 24 hours during our business work week. (Monday-Friday) Rush orders are processed first. Most items will ship within 72 hours and if the availability is over 1 week you will be contacted by our customer care department.Items shipping ground will normally take 5-7 business days. Over-sized heavy items such as large solar panels and Inverters must be shipped via freight service.

My shipment is missing an item or is incomplete, what do I do?

Please notify eSolar center immediately at (949) 636-6991 or e-mail us at support@eSolarCenter.com . You will not be charged any additional shipping or handling fees for replacement shipments.

What are my payment options?

Currently all US & Canadian customers can pay by VISA, Master card, Discover, money order or check. In the cases of money order and check, the order will be processed and shipped after the receipt and clearance of the money order or check. If you want to pay by check, we ask that you get a Cashiers Check to avoid clearance issues with your bank.All international orders are first reviewed to ensure that the proper shipping charges have been calculated. You will receive an email of your order to approve the shipping charges. After your approval we will request payment via PayPal, wire transfer or certified check. Just leave a note on the order to which method of payment you prefer. (Our online system will only accept PayPal as an option, however the note you leave and correspondence during processing will ensure payment by your preferred method.

Why do some shipments have to go freight?

Because of the dimensions of some products, such as large solar panels, or the weight, some items can only be delivered by freight.

What sort of Federal Incentives am I eligible for?

Based on the type and size of your system, you may be eligible for special Federal energy rebates, which can help buy and improve your solar energy system. Federal rebates and incentives, unlike the state incentives, are the same all across the country and are dependent are your particular system.

Am I eligible for Ca state rebates?

Most states offer incentives for buying and implementing solar power systems. The rebates vary from state-to-state. For more information about the rebates and incentives offered in your home state, check out our helpful guide to Ca. state rebates

Which type of system is right for me?

The type of system you might want for your home or business depends on a